Roles and scope
For customer data submitted to the ERP workspace, the customer generally acts as the controller or equivalent business customer, and the operator acts as the processor or service provider for the hosted service. For account administration, billing, security logging, fraud prevention, and direct legal compliance data, the operator may act under its own independent legal obligations as described in the Privacy Policy.
Documented instructions and customer duties
We process customer data only to provide, secure, support, maintain, and improve the contracted service in line with documented customer instructions, the product configuration chosen by the customer, and mandatory legal obligations.
- The customer remains responsible for the lawfulness, accuracy, and permitted scope of the data uploaded to the service.